Knack RCM (Knack Global Limited) today announced a strategic partnership with Prosper AI, the AI Workforce to turn patient demand into growth, to embed AI voice agents across Knack’s revenue cycle delivery. The collaboration pairs Prosper AI’s voice automation with Knack’s specialty-intelligent expertise to create an operating model in which technology enables gathering payer intelligence at scale and people act on it.

Every revenue cycle operation has skilled people spending hours on hold to confirm claim status, verify benefits, or check on an authorization that should have taken thirty seconds. That hour, multiplied across the industry is RCM’s quietest failure: expert talent consumed by work beneath it. This partnership is designed to end it.

Prosper AI’s HIPAA-compliant, SOC 2 Type II-compliant certified voice agents handle calls across both patients and payers by navigating payer phone trees, waiting on hold, speaking with live representatives, and writing the results directly into existing systems. With deep integrations into leading EHRs and connections into practice-management and clearinghouse platforms, Prosper AI executes automated end-to-end workflows across benefits verification, prior-authorization status, claims and denial follow-up and patient billing.

Knack will deploy these agents on the call types that consume the most specialist time, redirecting its experts to complex denials, appeals, payer negotiation and the specialty-intelligent judgment that determines whether a claim is collected. Accordingly, every call becomes structured data; every pattern in that data reaches a Knack specialist ready to act.

“This is not about fewer people. It is about people doing the work they do best,” said Gautam Barai, Managing Director and CEO, Knack RCM. “Our specialists bring judgment, not patience with payer IVRs. Knack’s AI-enabled platform has been built on years of payer, denial and workflow data from the most medically complex segments in healthcare — DME, anesthesia, physician practices and rural hospitals. Our specialty-trained teams already decide how a claim is worked, with AI-generated outputs which shall always be subject to a human making the decision. What Prosper AI adds is a voice: AI that can execute the most time-consuming payer calls and feed what it learns back into our platform. This is not automation layered onto our revenue cycle — it is our revenue cycle, learning faster. Since our commercial model is outcome-aligned, our clients don’t pay for calls made; they benefit from claims collected.”

“The future of healthcare will have an AI workforce to handle some of the most complex patient and payer interactions across scheduling, benefits checks, prior auth, and billing,” said Xavier de Gracia, Co-founder and Co-CEO of Prosper AI. “Knack understands that better than almost anyone. By pairing Prosper AI’s ability to execute payer workflows at scale with Knack’s deep RCM expertise, we’re giving specialists more time for the complex work that requires human judgment, and building a faster, more effective model for the entire industry.”

For Knack’s clients, the partnership means follow-up that runs continuously instead of in batches, earlier detection of denial patterns, and faster resolution of aging claims. For Knack, it marks a structural shift from a business that scales with headcount to one that scales with outcomes.

About Knack RCM

Knack RCM is a specialty-intelligent, AI-enabled, outcomes-oriented healthcare revenue cycle management platform that provides end-to-end RCM services across some of the most medically complex, reimbursement-intensive, and underpenetrated segments of the U.S. healthcare ecosystem. Knack RCM enables customers to improve collections, reduce revenue leakage, and optimize administrative efficiency through outcome-oriented solutions. As of June 30, 2026, Knack RCM had 10,539 employees across the United States, India and the Philippines and, as of March 31, 2026 operated 25 delivery locations across these geographies.

About Prosper AI

Prosper AI is the AI Workforce to turn patient demand into growth. It connects patient access and reimbursement across the front and back office—from scheduling and patient outreach to benefits verification, prior authorization, claims follow-up and patient billing. By handling patient and payer conversations directly within practice workflows, Prosper AI helps practice leaders grow appointment volume, protect reimbursements and recover outstanding revenue—giving their teams more time to focus on care. Prosper AI is live in 100+ outpatient groups and covers 150,000+ providers across more than 27 medical specialties, with deep integrations across athenahealth, ModMed, Veradigm, ECW, ImagineSoftware and other leading EHRs. Founded in 2023 by Xavier de Gracia and Josep Mingot, Prosper AI is backed by a16z, Emergence Capital, and Y Combinator and headquartered in New York. Learn more at getprosper.ai.

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